As our business continues to grow and many of our current employees have been taking on new challenges and roles within the company, we are looking for new talents for permanent positions at our Helsinki office. This position is ideally suited, for example, to someone at the beginning of their career or in the final stages of their studies.

Who we are

Allshares is a fast-growing Global company and a leading expert in equity and incentive management. We provide advanced software, advisory services, and reporting tools to help over 900 organizations in more than 60 countries design, communicate, and manage their employee reward and share-based incentive programs.

Our team of 250+ specialists work from offices in Finland, Sweden, Switzerland, Portugal, the UK and the United States. We’re dedicated to making compensation strategies simpler and more effective for companies of all sizes. Thanks to our recent growth, acquisitions, and changes in our management team, we are even better positioned to support our clients with innovative and scalable solutions. Read more about us!

What you'll do

The role includes responding to incoming customer queries in our Zendesk platform. We want to ensure a first-class customer service experience for our clients. In this role, you are the first point of contact for the employees of our clients.

The duties include a variety of versatile tasks, such as:

•  Managing all customer calls, questions, issues, and feedback related to Allshares’ incentive programs through the Zendesk platform.
•  Maintaining our Zendesk platform and responding to emails and chat inquiries to support customer service and to provide our customers with assistance as quickly and efficiently as possible.
• You will also be supporting our internal operations team and customer success managers in their work
• As you gather experience your responsibilities will grow

We offer career development opportunities that enable you to build your own career path within a growing company as your skills develop.

Who we are looking for

• You are motivated, as well as willing to learn. You also have a proactive mindset.
• Relevant studies (e.g., accounting, management, corporate governance, finance, business administration or management)
• Good written and spoken skills in English, Finnish and Swedish. Other language skills are considered an advantage.
• Excellent social skills and the ability to communicate clearly with clients
• Interest in learning new things, initiative, accuracy, flexibility, good teamwork skills, and a generally positive, can-do attitude
• Courage to step outside your comfort zone when the situation requires it
• Previous experience in customer service or a similar role is considered an advantage
• Desire to do high-quality work and genuinely help clients according to their needs

What we’ll offer

• A fun, youthful, and comfortable work community with shared experiences of success
• An excellent opportunity to broadly develop your expertise and skills under the guidance and supervision of our specialists
• The opportunity to learn about rewards and incentives from both the perspective of client consulting and client companies’ HR management
• An active role in our company’s daily operations and in the development of the incentive business
• Flexible working hours, making it easy to combine work with possible studies
• Comprehensive employee benefits
• A unique vantage point into the operations of listed companies and the Nordic business environment in an encouraging work atmosphere
• A salary between 2 500 - 2 850 EUR, depending on possible earlier experience
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Does this position seem like the perfect fit for you? Do not hesitate to send in your application!

We are looking forward to hearing from you. We are interested in your CV, but we mainly want to find out more about your ambitions, your personality, and what is your motivation to succeed. So be sure to include a brief cover letter explaining why you would be the perfect fit for this position.

We'll be conducting interviews throughout the application period, so be sure to send in your application as soon as possible to rekrytointi@allshares.com

• Employment: Full-time
• Location: Helsinki, Finland

Apply by: 20th of March

We will be reviewing applications and reaching out to suitable candidates continuously, so submit yours right away! Kindly note: We only consider applications sent via email.

For more information about the position, please contact the team leader Robin Engren:+358 40 356 1123, robin.engren@allshares.com  

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